Requesting Your Records

Last updated: July 24, 2026

You have the right to see and receive a copy of the health information Andara Psychotherapy keeps about you. This page explains how to request your records and what to expect. It works alongside our Notice of Privacy Practices, which describes your privacy rights in full.

How to make a request

Send a written request to care@andarapsychotherapy.com, or ask us for a records-request form. To help us respond quickly and confirm your identity, please include:

Your full name and date of birth
The records or date range you would like
Whether you'd prefer an electronic or paper copy, and where to send it

What you can receive

You may request a copy of the records in your file, such as intake information, assessments, treatment plans, and session documentation. A therapist's separate personal process notes ("psychotherapy notes"), where kept apart from the main record, are generally not part of the record you're entitled to copy. If any part of your request can't be released, we'll explain why in writing and tell you how to seek a review.

Timing

We provide your records within 15 calendar days of receiving your written request.

Format and delivery

Wherever it's readily doable, we'll provide records in the format you ask for, and we deliver them through a secure method to protect your privacy.

Fees

Copies of your existing records are provided for a reasonable, cost-based fee, as permitted by law.

If you ask me to prepare a document — such as a treatment summary, a letter, a report, or completed forms — that preparation is professional work billed at my standard rate for the time it takes: $300 per hour for individual work and $400 per hour for couples work. I'll always let you know of any fee before starting.

Requesting a correction

If you believe information in your record is incorrect or incomplete, you may ask us to amend it. We'll respond to amendment requests as provided by law.

Questions

If you have any questions about your records or this process, contact us at care@andarapsychotherapy.com or (714) 251-6467.

This page summarizes how to request your records. It does not replace our full Notice of Privacy Practices, which describes how your protected health information is used and shared and lists your rights in detail. In limited situations, access to records may be restricted where the law permits.

← Back to home